| | 3 minutes | Aerospace & Defense
The geo-political landscape, blockchain technology and IT backbone transforming military in-service support

In my first blog on the transformation facing military in-service support, I looked at how next generation defense equipment –…

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| | 5 minutes | Business Technology, Digital Transformation, Mobility, Service, Strategy
Is your field service management software the weak link?
Is your field service management software the weak link?

A chain is only as strong as its weakest link, and if your business aspires to grow, then your software…

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| | 5 minutes | Business Technology, Mobility, Service
Using facilities management technology to meet rising service demands
Using facilities management technology to meet rising service demands

Satisfaction and success can be ever-moving targets. Once a milestone is reached, in business or personal endeavours, we set new…

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| | 3 minutes | Business Technology, Service
Field service management software: what it’s like post-implementation
Field service management software post-implementation

Study offers a peek behind the kimono of post-implementation reality. Nothing is ever as we think it’s going to be….

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| | 4 minutes | Business Technology, Mobility, Service, Strategy
How to use workforce management software to operate at your best
La servicisation, le modèle pour tirer son épingle du jeu dans un contexte concurrentiel

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels…

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| | 4 minutes | Creativity & Innovation, Digital Transformation, Service, Strategy
So you are servitizing your business… now what?
servitization of the field service industry

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization…

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| | 5 minutes | Business Agility, Business Technology, Digital Transformation, Oil & Gas, Research, Service, Strategy
The servitization of the oil and gas service industry
The servitization of the oil and gas service industry

Oil and gas organizations are embracing servitization and leveraging technology to increase profit margins and core service offerings. In general,…

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| | 5 minutes | Business Technology, Mobility, Service, Strategy
Unstick your technician: 3 easy steps to simplify your technician’s life so they’re more productive
mobile applications for field service management

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re…

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| | 4 minutes | Service, Strategy
Don’t mute your customer
field service technicians

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who…

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| | 2 minutes | Business Technology, Service
2016 Mobile Star Awards: IFS shines in field service management and mobile enterprise software
2016 MOBILE STAR AWARDS

The 15th annual Mobile Star Awards, which recognizes the best mobile products of the year, is hosted by MobileVillage, a…

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| | 7 minutes | Business Technology, Service, Supply Chain
Is your asset management software up to scratch?
field service management

Do you remember the moment you got your first mobile phone? A piece of technology that was going to change…

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| | 2 minutes | Business Agility, Business Technology, Digital Transformation, Service, Strategy
The key to easily managing large outsourcing contracts
Enterprise operational intelligence for service providers

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers…

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