ROI

Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…

Squaring the circle between valuing labor and adding value to labor is a key to unlocking pent-up potential in business…

Last week Martin Gunnarsson blogged that “Owning enterprise software doesn’t add value to your business; using it does.” How true…