If you had boots on the ground for the IFS World Conference in Barcelona, you are probably already aware that…
Read MoreAccess these Valuable Resources from the IFS World Conference in Barcelona
Service Management Reflections for Barcelona
The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service…
Read MoreRay Wang: Go mobile or go extinct
We’re in a world of change, and you have a stark choice: be a disruptor or vein disrupted. Do you understand your company’s DNA enough to do that?
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