| | Estimated reading time: 3 minutes | Customer Engagement, Service
The Foundational Pillars of Omni-Channel Success
omni-channel

Many organizations want to provide an omni-channel experience, but few are doing it consistently well.  If you’re a contact center…

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| | Estimated reading time: 3 minutes | Business Technology, Retail, Strategy, Supply Chain
How to support your evolving omni-channel strategy with RFID and ERP
How to support your evolving omni-channel strategy with RFID and ERP

RFID technology has risen to become a valuable element in better performing supply chain management, ensuring that the right products…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Retail, Strategy, Supply Chain
ERP: the building block that drives personalization
expérience utilisateur

An omni-channel transaction may be triggered on a smart screen, but delivering on it depends on end-to-end goods visibility, planning…

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| | Estimated reading time: 7 minutes | Creativity & Innovation, Digital Transformation, Retail, Strategy, Supply Chain
Brave new world of retail: sustain and entertain in 2017
This will be the year of retailtainment.

2017 will be a fantastic year for retailers to experiment by trying out new ideas. There’s only one thing they…

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| | Estimated reading time: 3 minutes | Business Technology, Retail, Strategy
Omni-channel: A question of “How?”
Omni-channel: A question of “How?”

For retailers, being able to deliver, and keep delivering, is at the heart of omni-channel success. But delivering has never…

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