Are you struggling to make sense of what’s new in ITIL 4? The cosmologist Carl Sagan said “You have to know…Read More
A Brief History of ITIL
ITIL 4: Why Processes are now Practices
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn’t just a semantic change. So why is it…Read More
What are the Four Dimensions of ITIL 4?
What is the ITIL 4 Service Value System?
The Service Value System is the core of ITIL 4. In this article, we’ll walk you through it to help you…Read More
The 4 Dimensions of ITIL 4: Information & Technology
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and…Read More