What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in…
Read MoreIs It Time to De-Fossilize Your Business?
The Death of the Service Dispatch
Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has…
Read MoreIFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…
Read MoreWhat Factors Should Be Guiding Your Digital Transformation Journey?
It’s easy for an organization to decide to digitally transform their enterprise. They’ve bought into the buzzwords, read the research,…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreElevating field service to new heights with IFS FSM 6
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…
Read MoreField service in focus: IFS and NEC bring FSM excellence to Japan
Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…
Read MoreFrom the outside in: Why I decided to join IFS
Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…
Read MoreCustomer Service Week: The IFS customer perspective
In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…
Read MoreField Service Buzzwords: Bringing it together
In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…
Read MoreField Service Buzzwords: ‘Cloud’
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…
Read MoreField Service Buzzwords: ‘Internet of Things’
Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…
Read More
