No industry is immune from the famous ‘digital transformation’ buzzword, following a period of such intense social and business change….
Read MoreBreaking down the siloes: the legacy technology dilemma
Utilities: The seismic shift in customer engagement
Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…
Read MoreThe CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
Read MoreDigital transformation is about people, not technology.
Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
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