It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it…
Read MoreA Look Ahead: 5 Predictions for Field Service in 2023
Interactive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
Read MoreWhat a Moment of Service™ looks like – IFS is recognized as 2022 Gartner Peer Insights Customer Choice for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
Read MoreCustomer Communication and Engagement Initiative at Memphis Light Gas & Water
As the nation’s largest three-service municipal utility, Memphis Light, Gas and Water (MLGW) serves more than 429,000 customers across multiple…
Read MoreTechnology as a facilitator for growth in the wake of a pandemic
On May 5th, I was joined by Secretary of State, Lucie Katrine Sunde-Eidem; CEO at Dolphin Drilling, Bjørnar Iversen; Communication…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
Read MoreComment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…
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