With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreThe Self-Service Imperative
CRM et FSM pour une vue client à 360°
La gestion des services sur le terrain (Field Service Management ou FSM) et la gestion de la relation client (Customer…
Read MoreCan an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreIFS: Accelerating growth in the long-term
The 2018 World Conference is all but done – but we’re finishing on a growth mindset. Learn how IFS can support your business growth, how WorkWave can bring the IFS ethos to smaller companies, and how Kyocera is making the journey to servitization.
Read MoreChatting with IFS Applications is as easy as chatting with friends
What if you’re ill, laying on the couch with a high fever, really not feeling well with a bucket next…
Read MoreIs your asset management software up to scratch?
Do you remember the moment you got your first mobile phone? A piece of technology that was going to change…
Read MoreReducing time-intensive tasks & costs is always a good thing — a Beijer Electronic’s success story
No matter the industry, company, or country, reducing time-intensive tasks and costs is always a good thing. Often times in…
Read MoreSeamlessly integrated CRM and ERP solutions can make your life easier
You get the greatest value if your CRM-ware combines the flexibility of sales and marketing software with the structure and…
Read MoreIFS präsentiert IFS Applications 9
Auf seiner IFS World Conference in Boston hat IFS die neue Version der Business Software IFS Application 9 vorgestellt
Read More
