With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…
Read MoreAI, digital twins and IoT to drive the service sector toward a data-driven 2018
In 2018 retailers will look to innovative store concepts, Blockchain and supply chain transformation
Digital is everywhere in retail today. The threat from more agile, internet-based companies continues to drive traditional players to try innovative…
Read MoreModular momentum driving the construction industry in 2018
Factories in flat-packs and homes built in factories—modular construction will build new momentum in 2018. However, the construction industry is…
Read MoreThe heat is on in 2018: 3 trends driving change in the energy & utilities industry
Renewables, smart homes, artificial intelligence (AI) and the Internet of Things (IoT) will have a massive impact on how energy…
Read MoreDo we have to rethink the future of mobility?
In the context of increasing air pollutions in the cities and “Dieselgate,” everybody is talking about electronic vehicles (EV) and…
Read MoreIs unified commerce putting the customer experience back on center stage as it should be?
In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…
Read MoreService Catalog Implementation Challenges and How to Avoid Them
In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one. …
Read MoreInfographic: The top 5 ITSM challenges for the next 12 months
Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The…
Read MoreA day in the life of Laura the quality manager
Quality is critical for all companies in the process manufacturing industry and an unannounced audit from a retailer can be…
Read MoreQ&A: Why manufacturers are moving to service-based business models
Expert advice on how manufacturers can provide services and solutions that supplement their traditional product offerings. In this Q&A, I…
Read MoreWhat’s up with smart glasses in IFS Labs?
Did you hear the news about the relaunch of Google Glasses? Have you experienced an immersive Microsoft HoloLens demo? Or…
Read MorePlaying the supporting role: military in-service support moves forward with next-generation equipment
Introducing a new asset into a military force used to be simple. Manufacturers made the equipment, the military bought and…
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