2018 has started and many of us are looking forward to what is to come in the next eight or…
Read More“Hire for Culture”: the story of a purple brand
Service leaders: what kind of risk taker are you?
You’re at a party. A stranger approaches you with a coin held out in the palm of her hand. She…
Read MorePeer Reviews: The modern word-of-mouth for enterprise buyers
You need to buy a new pair running shoes – the best that will meet your needs. What’s the first…
Read More3 étapes pour une expérience client connectée et des services inégalés
En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…
Read MoreDigital investments are key to the recovery of the mining industry
Digital investments, new business models, digital twins and IoT empower mining companies to leverage industry recovery. After a tough couple…
Read MoreArtificial intelligence myths
Artificial intelligence (AI) is a very polarizing subject in that it’s one of the most overhyped subjects. Yet at the…
Read MoreTwo steps towards gender equality
Today it’s International Women’s Day, an initiative created to put the spotlight on the inequalities that still exist between men…
Read MoreQ&A: Field service organizations and the need to optimize service models
Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…
Read MoreFrom wrench turning to risk sharing – the changing face of commercial aviation maintenance
Charles E. Taylor may not be a household name, but to those in the A&D industry he is known as…
Read MoreQ&A: How to generate revenue across the total asset lifecycle
By taking on service and asset management, construction and contracting companies can generate revenue across the total asset lifecycle. In…
Read MoreERP 2028: A look into the future?
Imagine going forward in time 10 years. What will ERP 2028 be like? When I was much younger, the idea…
Read MoreAre you a manufacturer that has yet to derive value from servitization?
Businesses looking to differentiate themselves in the industrial manufacturing industry should consider combining traditional products with new services (servitization). By…
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