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The engineering, construction and infrastructure (ECI) industry is facing huge challenges as it tries to deal with increasing demand to…

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

The world’s leading trade show for transport, logistics and mobility, The International Automotive Fair (IAA) for Commercial Vehicles, kicked off…

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

It’s an interesting time for the construction industry. Historically construction has had a reputation for moving slowly when it comes…

Talent management is more than just training and appraisals. To support business excellence your talent management systems and processes must…

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

The construction industry is braced for a digital revolution. Leading industry player Balfour Beatty has predicted that during the next…

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…

Business excellence is about achieving more with less by doing the right thing, the right way at the right time….

As manufacturers face a customer that increasingly demands sound, eco-friendly products , they are increasingly looking at how they can…