AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help…
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Diversify or disappear: five energy, utilities and resources industry predictions
Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreFormula E – a test bed for automotive innovation from track to road
The impact of electric vehicles on the future direction of the automotive industry is going to be huge. According to…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreBlockchain & cryptocurrencies: a tale of two halves in digital assets
Blockchain and cryptocurrencies represent two halves of a maturing digital asset class. While Blockchain projects continue to grow in volume,…
Read MoreIndustrial IoT trend advancing rapidly despite strong headwinds
Selecting and implementing any enterprise technology is not a rapid process. And the internet of things (IoT), as an enterprise…
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