As the nation’s largest three-service municipal utility, Memphis Light, Gas and Water (MLGW) serves more than 429,000 customers across multiple…
Read MoreCustomer Communication and Engagement Initiative at Memphis Light Gas & Water
58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
Read MoreModular Construction – The Future of Construction
The construction industry has long been challenged by shortages in labor, low profit margins and poor project delivery performance. As…
Read MoreHow to future-proof your integration strategy
Customers implementing an ERP solution must also carefully consider their integration and data management strategy. Moritz Roedel, Chief Technology Officer…
Read MoreIFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards
We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
Read MoreLiving in a Tinder Box: The Challenges of Maintaining Utility Services & Infrastructure in a Climate-Changed World
Climate change has forever altered how we live and breathe. Along with massive storms and rising tides, out-of-control wildfires are…
Read MoreUnderstanding New Business Models And Opportunities In The Wake Of Covid-19
March of last year saw us publish the findings of a major study that, among other things, touched on the…
Read MoreThree Technologies Transforming Global Ports and Terminals
It is estimated that a typical containerized cargo shipment has 30 parties involved in its journey and passes through at…
Read MoreTech Trends for Utilities: Our Reality is Now a Merged Reality
We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…
Read MoreHow will utilities survive? By truly embracing service
The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed…
Read MoreTo Serve and Manage: The Convergence of FSM and MWM for Utilities
Once again IFS has full coverage in all functional capabilities in the 2021 Gartner Market Guide for Mobile Workforce Management…
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