In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreExperience will be everything in 2019—starting with your customer
Industry predictions – How will technology triumph over turbulence in 2019 and beyond?
2019 is already shaping up to be a turbulent year when finance departments take a more strategic role. After 10…
Read MoreDisrupt or be disrupted – the accelerating pace of change in the construction industry
The global engineering, construction and infrastructure (ECI) industry landscape is changing at an unprecedented rate. In this blog, I will…
Read MoreDiversify or disappear: five energy, utilities and resources industry predictions
Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand…
Read MoreLe futur du secteur ingénierie, construction & infrastructures: trois critères clés pour choisir un logiciel d’entreprise
Dans le précédent blogpost, je me penchais sur les tendances clés auxquelles font face les entreprises du secteur ingénierie, construction…
Read MoreL’industrie de la construction se transforme à grande vitesse. Êtes-vous prêts ?
Le secteur de l’ingénierie, de la construction et des infrastructures (ICI) fait face à des challenges très importants pour répondre…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreBlockchain & cryptocurrencies: a tale of two halves in digital assets
Blockchain and cryptocurrencies represent two halves of a maturing digital asset class. While Blockchain projects continue to grow in volume,…
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
Read MorePedal to the metal: Pushing new boundaries in automotive manufacturing
The automotive industry is already in the middle of huge market change. Cars and commercial vehicles are getting smarter, and…
Read MoreHelp, robots will replace our jobs!
Well, at least I don’t believe that. They will definitely change the how we work or, even better, how we…
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