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Learn about and discover the benefits of Enterprise Operational Intelligence (EOI) in this webcast.



End-to-end, discipline-to-discipline and strategy-to-operations; what does that all mean? IFS Enterprise Operational Intelligence (IFS EOI) brings together a number of capabilities which, when used in unison, provide a more robust and agile way of managing a business. By combining enterprise architecture, business activity monitoring, intelligent business process management, business intelligence and reporting capabilities, a platform is created that allows for an end-to-end view of the business to be created that is in line with the organization’s business objectives.


EOI is implemented via a standardized approach called Map, Monitor, Manage. During the mapping phase, the leadership team helps define the business context, which we also refer to as the BizMap™. Defining the Bizmap starts with identifying the organization’s stakeholders and the value and outputs they expect the organization to produce. From there, the implementation team works backwards through the value chain to provide an end-to-end view of high-level business operations. This approach immediately starts the process of connecting strategy to operations.

Next up is the Monitor phase. This is where the organization’s management sits together to define information needed to understand the state of the business. This results in ‘cockpits’ displaying key data and performance indicators. Because the cockpits are defined by a multi-disciplinary team, biases toward individual business areas are avoided, i.e. information displayed is not finance-centric, or supply chain-centric but provides a holistic view on the state of the business. The information need that is defined as a result of this process identifies from which data sources input is required into the product’s data warehouse so as to be able to generate the information needed. It is important to realize that EOI is a model-driven application. This means that the BizMap and cockpits can be adjusted by business users as needed so the information provided by EOI stays relevant as the business environment changes over time.

Once the information is available the Manage phase starts. Here we define what actions can be initiated directly from the EOI application. This can be as easy as sending a task to a colleague or more complicated. With EOI, it is possible to utilize all the possibilities of the Microsoft BI stack or to integrate directly into transactional systems. This is what empowers a business in keeping strategy and operations aligned, and enables management of the business from one application.


Take a first step in learning more about EOI by listening to this webcast and visiting the website, where additional detailed information is available.

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